STANDARD TERMS AND CONDITIONS OF SALE

1. Company Information

This website is operated by ROOTS AND HERITAGE CRAFTS INDIA PRIVATE LIMITED, having its registered address at:

PUSHPA NAGA, DAYLAB ROAD, BANSWARA, RAJASTHAN – 327001, INDIA

2. Product Information

All products offered on our website are handcrafted and may have slight variations in color, texture, or finish. These variations are a natural result of handmade processes and are not considered defects.

3. Pricing & Payments

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

We accept secure online payments and Cash on Delivery (COD), where applicable.

Orders are processed only after successful payment confirmation (except COD orders).

4. Shipping & Delivery

Orders are processed within 1–3 business days.

Delivery timelines typically range between 4–7 business days, depending on the delivery location.

Delays caused by courier services or unforeseen circumstances are beyond our control.

5. Returns & Exchanges

We offer returns or exchanges within 7 days of delivery, subject to eligibility.

Products must be unused, undamaged, and in their original packaging.

Customized or made-to-order products are not eligible for return or exchange.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

Once the order has been shipped, cancellations are not permitted.

7. Limitation of Liability

While we strive to provide high-quality products and services, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of the company and is protected by applicable laws. Unauthorized use is strictly prohibited.

9. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Rajasthan.

10. Acceptance of Terms

By placing an order on our website, you agree to be bound by these Terms and Conditions.